Online Learning Package Troubleshooting
Your Organisation does not appear in the list of Organisations:
Your Organisation has not registered with Hand Hygiene Australia to have your Organisation added to the list. Please choose Not Applicable and complete the First name and Last name field. You will be able to print a certificate with your name on it but your successful completion will not be recorded in the Hand Hygiene Australia database.
Your Organisation appears in the list but your Department is not in the list of Departments
Your Organisation has registered with Hand Hygiene Australia, however your department has not been added to the Online Learning Package database. You will still be able to print a certificate with your name on it but your successful completion will not be recorded for your organisation. You will need to return the organisation field back to Not Applicable
Your Organisation and Department are in the lists but when you enter your ID Number you cannot enter your Last name or First name:
When you enter your ID number (or payroll number) the online package settings disable the last name and first name fields. Once you have entered your ID number (or similar) click the Find button – which will then allow you to enter your first and last name.
The name on your certificate is wrong:
If you have entered your own name:
- You will need to complete the Online Learning Package again and re-enter your name correctly.
If your name was automatically entered after entering your Employee ID number and clicking on Find:
- Contact the person responsible for the Online Learning Package at your Organisation. They will need to change your name for you.
You cannot find Not Applicable in the Organisation list:
Not Applicable is the first item in the list. Scroll to the top of the list to find it.
You have entered your Employee ID Number and clicked on Find but the system has not found your name:
Don’t worry – enter your first and last name and then click the submit button. The system will record your completion details (your name and time and date when you completed the package) for later retrieval by you organisations learning and development / staff development department.