Changes to the coordination of the National Hand Hygiene Initiative

The Australian Commission on Safety and Quality in Health Care (the Commission) established the National Hand Hygiene Initiative (NHHI) in 2008 as part of a suite of initiatives to prevent and reduce healthcare-associated infections in Australia. The Commission contracted with Hand Hygiene Australia (HHA) over this period to coordinate and support implementation of the NHHI, in conjunction with the states and territories, and the private sector.

With the support of HHA and public and private health service organisations, there has been substantial progress in regard to increasing hand hygiene compliance in Australia. HHA has provided significant and valuable support for the NHHI through a range of educational resources, the support of auditing through resource development and training, and in the support of hand hygiene compliance reporting.

After 10 years, and significant success, HHA and the Commission have both agreed that the NHHI coordination and support role will be provided by the Commission. The Commission thanks HHA for its support for health service organisations during this time.

A stakeholder consultation process will form part of a review to advise on the way in which the NHHI can best contribute to the overall requirements of infection prevention and control strategies into the future. The Commission will consider the outcome of this consultation process, and the options for future arrangements, in liaison with states and territories and the private sector to ensure that there is continuity and sustainability of the NHHI. The review provides the opportunity to ensure that the NHHI remains responsive to the future needs of health service organisations.

From 1 October 2019, the Commission will provide the Helpdesk (email and telephone) service for users of the NHHI online learning modules and the Hand Hygiene Compliance Application (HHCApp). The new contact details for the NHHI Helpdesk are:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 02 9126 3511

Your query will be responded to as quickly as possible, and within 5 business days. Help desk hours are 10am-2pm, business days.

From 1 November the Commission will coordinate and support all aspects of the NHHI.

For more information go to:

Welcome To The NEW HHA Website

You may have noticed that the HHA website has undergone a makeover!

The team at HHA hope that your web-browsing experience will be much improved with our new look website. The aim of the new site is to enable users to locate their required information more easily, to allow for better sharing of information between the participants of the National Hand Hygiene Initiative, and to make it easier for all users to access the various components of the website - information, hand hygiene compliance database access, and online learning access.

If you are unable to find the information you require on this new site, or wish to provide feedback to HHA, please do so via the Contact Us form.