E-Bulletin May 2017

National Data Period One 2017

National data for Audit 1 2017 has now been released - click HERE to view it

(National data is available on the website after the NHHI Advisory Committee meeting. This occurs approximately 6 weeks from the close of the audit period). 

HHA National Office Staffing Changes

It is with sadness we wish to announce that Dr Andrew Stewardson has resigned from the role of Manager of HHA. Andrew's experience and knowledge of ID and infection control, combined with his expert knowledge of hand hygiene from work completed with Prof. Didier Pittet and WHO in Geneva will be sorely missed. His contribution has been a significant factor in the successful maintenance of the National Hand Hygiene Initiative. We wish Andrew all the best in his new endeavours.

Kate Ryan has stepped up into Andrew's role as Acting Manager of HHA until a suitable applicant has been appointed.

In addition, we would also like to bid farewell to Liz Orr (project coordinator - 2 days) who has taken up an ICP role.

Please be aware that during these staffing changes, and until future appointments have been made, there may be a delay in HHA replying to phone calls and emails.

Current HHA staff include:

  • Prof. Lindsay Grayson - Director HHA
  • Kate Ryan - Acting Manager
  • Karen Olsen - Project Coordinator
  • Sally Havers - Project Coordinator (10 hours per week) 

National Hand Hygiene Benchmark

The national hand hygiene benchmark is set by the Australian Health Ministers' Advisory Council (AHMAC). From 2017 onwards, the benchmark has been set to 80%.

The Australian Commission on Safety and Quality in Health Care (the Commission) is responsible for implementing the AHMAC decision, and recently there has been a change to this benchmark.

The following has been provided to HHA by the Commission for the information of all involved in the hand hygiene program:

Since 2010, the rate of compliance for individual health services across Australia has been reported on the MyHospitals website. Recent audit data has found that, overall, hospital staff across the country had 83% compliance with best practice hand hygiene. Raising the benchmark to 80% in 2017 will encourage active participation from all clinicians, and will meet public expectations of high levels of compliance in regard to hand hygiene.

Reporting of hand hygiene compliance rates across healthcare worker groups, rather than the current reporting of aggregated health service results, will also encourage health services with lower rates to take action to raise compliance in these critical groups, demonstrating a strong commitment to infection control and patient safety.

The benchmark of 80% in 2017 relates to all five moments of hand hyigene. All health services, especially those with lower rates of Moments 1 and 2 will be encouraged to take action to raise compliance in these critical areas.

There are currently ongoing discussions regarding how this data will be presented on the MyHospitals website. If you have any questions about this benchmark, please contact Catherine Katz, Director SQISIR (the Commission):

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 02 9126 3574


A new health care worker code has been added to HHCApp.

AMB - this includes ambulance workers and patient transport workers.

This will be available in the dropdown list in HHCApp mobile and also when entering data via your desktop computer.

If this health care worker type is not required by your organisation, it can be inactivated to prevent it from appearing in the dropdown list.

To inactivate this HCW type:

  • Login  to HHCApp
  • Click on the Organisations tab at the top of the page
  • Click on the name of your organisation under the blue line
  • Click on the HCW Types tab in the vertical menu on the right hand side of the page
  • Click on the HCW Type you wish to inactivate
  • Uncheck the 'Active' Box
  • Click SAVE

Auditors - Training Requirements

In order to maintain high auditing stardards for collecting national data, it is important to ensure that all general auditors are trained as per the requirements in the HHA Manual (5.6.1 Auditor training requirements).

Auditor Training Must include:

  • Completion of the the Pre-Workshop Quiz on the HHA Learning Management System
  • All of the Mandatory content available on the Workshop Resources page (please contact HHA if you don't have a login to access these resources)
  • Written quiz and DVD quiz
  • Practical side by side auditing with a current Gold Standard Auditor

Gold Standard Auditor Trainers

All auditors must be trained by current Gold Standard Auditors (GSAs). To be currently validated, GSAs must have completed their Annual Auditor Validation certificate and collected 100 moments within the last 12 months.

On successfull completion of the auditing training, GSA trainers should enter the names and quiz results of their participants into the Auditor Register.

GSA trainers can also create HHCApp logins if they are an Organisation Administrator in HHCApp. 

GSA trainers should also follow up those they have trained to provide support and to ensure the auditors remain current i.e. complete the Annual Auditor Validation certificate in 12 months time and collect 100 moments per year.

Lapsed Auditor Pathway

Auditors who do not remain current are required to complete the Lapsed Auditor Pathway

Learning Management System - Online Learning Packages


Q: Why can’t I log in to the HHA learning system?

A: Have you registered with the HHA learning system since March 2016?

If NO, please go to this link Here and press the ‘REGISTER NOW’ button.

If YES, your login details would have been emailed to you on registration (if you supplied a valid email address). The email will be from This email address is being protected from spambots. You need JavaScript enabled to view it.. Please check your junk/spam folder for your login details as our emails are sometimes redirected there. If you can’t find your login details, use the ‘FORGOTTEN LOGIN ID OR PASSWORD’ button on the login page. If you don’t receive an email from the system, please check your junk/spam folder.

Q: What is my Login ID?

A: Your Login ID was generated when you registered. It was emailed to you if you supplied an email address. The email will be from This email address is being protected from spambots. You need JavaScript enabled to view it.. Please check your junk/spam folder if you can’t find the email. Your Login ID is likely to follow the following conventions: firstname.lastname  OR  firstname_lastname.

As of April 2017 you are now able to use the email address in your profile as your Login ID.
Please note your login ID is not your hospital login/employee number or anything you use locally.

Q: What is my password?

A: You were asked to nominate your password when you registered with the system. If you’ve forgotten your password, please press the ‘FORGOTTEN LOGIN ID OR PASSWORD’ button here. If you don’t receive an email from the system, please check your junk/spam folder. The email will be from This email address is being protected from spambots. You need JavaScript enabled to view it..

Q: How do I enrol in a learning module?

A: To enrol in a module that you have previously completed: choose the ‘Re-enrol in …’ option in the Shortcuts menu located on the bottom right of your screen once you have logged in.

To enrol in a module that you have not previously completed: choose the ‘Find A New Module’ option in the Shortcuts menu located on the bottom right of your screen once you have logged in.

Q: How can I get a copy of my certificate?

A: Please log in to the system as a Learner. In the Shortcuts menu located on the lower right of your screen, please choose the ‘My certificate’ link. A certificate can be downloaded as a PDF anytime.

If no certificate is available, please select ‘Home’ from the menu on the left of the screen  and check if there is a module on your Task List. If yes, then you have not completed the learning module yet. Once completed your certificate will be available.

HHA Workshop at ACIPC Conference - Save the Date!

HHA are pleased to announce that once again we will have the privledge of hosting a hand hygiene workshop prior to the ACIPC annual conference.

The ACIPC conference is to be held in Canberra from 20-22nd November 2017. The HHA workshop is scheduled for Sunday the 19th November in the afternoon.

Further details will follow once ACIPC conference registrations open.

Please note that you can attend the HHA workshop independently of the ACIPC conference, however bookings will need to be made via the ACIPC conference registration portal once open.

Journal Club

It’s great to stay up to date with recent research, but challenging to find efficient ways to do so. So instead of a standard journal club, in this eBulletin we outline the simple steps you could take to receive a regular update about recent publications on hand hygiene (or any other topic) from PubMed, the free search engine maintained by the United States National Library of Medicine (NLM).

 To receive a regular alert from PubMed, just follow the following steps:

  •  Create a PubMed account and login here.
  •  Copy the following text into the search window and press ‘Search’: hand hygiene[MeSH Major Topic]
  •  After performing the search, select ‘Create alert’ from the top of the page, and answer the questions in order to have an alert emailed to you with whatever frequency you want.

Instructions can also be found here.